Terms of Service

By accessing our website, using our services, signing a Statement of Work, or entering into any service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Disclaimer. If you do not agree, you must not access our website or use our services.

Wolf Pack CEO provides strategic advisory, fractional AI leadership, automation design, AI integration, software build, and operational consulting services to businesses, including but not limited to discovery, blueprinting, workflow design, prompt engineering, model selection, AI agent development, integration with third-party platforms (CRMs, EHRs, phone systems, scheduling tools, productivity suites), training, and ongoing operational support.

WE DO NOT PROVIDE: legal advice, tax advice, accounting services, medical or clinical advice, investment or financial advice, regulated brokerage or insurance services, licensed engineering services, or any other regulated professional services. Our role is strictly advisory, technical, and operational. All licensed professional decisions remain the sole responsibility of the Client and its retained licensed professionals.

Services are provided on a prepaid retainer, deposit, or milestone basis unless otherwise agreed in writing by Wolf Pack CEO. Client must maintain a sufficient prepaid balance, active subscription, or approved payment authorization before services are performed. Wolf Pack CEO is not required to provide services once prepaid hours are exhausted, a balance becomes past due, or payment authorization fails.

Wolf Pack CEO may immediately suspend or terminate services, access, meetings, documentation work, transition assistance, deliverables, deployed automations, or other support if payment is declined, reversed, disputed, past due, unavailable, or if prepaid hours are exhausted. Suspension or termination for non-payment does not relieve Client of responsibility for services already performed.

If Wolf Pack CEO performs work after prepaid hours are exhausted or beyond an agreed scope, Client remains responsible for all time worked, whether or not Client later disputes continuation of service. Any negative balance, overage, additional requested coverage, onboarding time, training time, meetings, SOP work, integration work, troubleshooting, or administrative support may be billed at Wolf Pack CEO's then-current rates, which are currently $300 USD per hour unless otherwise agreed in writing.

Wolf Pack CEO tracks time using its internal project tracking and time-tracking systems. Client agrees that Wolf Pack CEO's time records are the authoritative record of time worked unless clear written evidence shows a material error. Standard timesheets or reports are provided according to Wolf Pack CEO's normal reporting schedule. Requests for off-cycle, manual, expedited, or reconciled reports may be billed or declined.

Client is responsible for providing complete, accurate, and timely workflows, requirements, system access, credentials, escalation rules, brand guidelines, scripts, business rules, regulatory constraints, and operational guidance. Wolf Pack CEO is not responsible for delays, errors, rework, service gaps, missed deadlines, or performance issues caused by incomplete, changing, conflicting, inaccurate, or unavailable Client instructions or access.

Wolf Pack CEO provides advisory, strategic, technical, and build services. Unless expressly agreed in a separate written engagement with a duly licensed professional, Wolf Pack CEO does not provide legal, tax, accounting, medical, financial, investment, or other regulated professional advice. Client remains solely responsible for all licensed decisions, professional oversight, regulatory compliance, and patient, customer, or end-user obligations.

Client is responsible for determining whether a Data Processing Agreement (DPA), Business Associate Agreement (BAA), or similar contract is required by law, contract, or sector regulation (e.g., HIPAA, GDPR, CCPA, FERPA, GLBA, PCI-DSS). If Client expects Wolf Pack CEO to access, receive, use, store, transmit, or create personally identifiable information, protected health information, payment card data, or other regulated data, Client must request and execute Wolf Pack CEO's applicable DPA/BAA before providing such access. Client must not provide regulated data access until any required agreement is fully executed.

Client is solely responsible for its own CRMs, EHRs, phone systems, email and productivity suites, scheduling tools, shared drives, payment systems, cloud accounts, communication systems, passwords, user permissions, call recording settings, retention settings, audit logs, and access controls. Client must provide unique user credentials where possible and must promptly remove Wolf Pack CEO access upon suspension, cancellation, or termination.

Wolf Pack CEO does not guarantee that calls, AI agent sessions, integrations, or workflow runs are recorded, retained, or available unless expressly agreed in writing and unless recording or logging is technically enabled in the applicable system. If calls or sessions are handled through Client-owned systems, Client is responsible for recording settings, recording notices, consent requirements, call logs, retention, retrieval, and lawful operation.

Client acknowledges that Wolf Pack CEO may record onboarding, discovery, training, workflow, support, blueprint, or operational meetings for quality assurance, documentation, training, dispute resolution, model fine-tuning, and account management purposes, subject to applicable law. Client is responsible for notifying its own attendees as required.

Upon suspension or termination for non-payment, Wolf Pack CEO is not required to provide continued coverage, transition services, meetings, documentation, account access, login activity, SOP creation, training, deliverable handoff, source code transfer, or other handoff assistance unless Wolf Pack CEO agrees in writing and Client prepays for that support.

All SOPs, workflows, templates, training materials, process documents, prompts, agents, automations, source code, configurations, account documentation, and other work product created by Wolf Pack CEO remain Wolf Pack CEO work product and intellectual property unless otherwise agreed in writing. Upon full payment of all outstanding amounts and execution of any required transfer agreement, Client may receive a copy of client-specific deliverables created for Client's account, excluding Wolf Pack CEO's proprietary methods, frameworks (including the B.A.D. Method™), templates, internal notes, training materials, staffing processes, and confidential business materials.

Client must pay undisputed and time-worked amounts when due. A service concern, performance complaint, request for records, or billing question does not excuse non-payment for services already performed. Client must raise billing disputes in writing within five (5) business days after receiving a timesheet or invoice; failure to do so constitutes acceptance.

If Client initiates a chargeback, payment reversal, payment dispute, or failed payment, Wolf Pack CEO may immediately suspend services and recover payment processor fees, collection costs, attorneys' fees, and reasonable administrative costs to the extent permitted by law. A successful chargeback for services already rendered constitutes a material breach of these Terms.

Any stated deployment timing, uptime, response time, model accuracy, automation success rate, revenue uplift, ROI, time savings, or continuity commitment is an operational goal, not an unconditional guarantee, unless expressly stated in a separate written service agreement. Such commitments depend on Client's timely payment, complete onboarding materials, accurate requirements, required system access, executed compliance documents, third-party platform availability, and Client cooperation.

OUR SERVICES, WORK PRODUCT, AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES OR ANY AI-GENERATED OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, COMPLETE, OR COMPLETELY SECURE. WE MAKE NO WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF ANY WORK PRODUCT OR AI OUTPUT, AND YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING ALL WORK PERFORMED BEFORE DEPLOYMENT, RELIANCE, OR USE WITH END USERS.

To the maximum extent permitted by applicable law, Wolf Pack CEO's liability arising from the website, subscriptions, retainers, services, deliverables, automations, AI output, staffing, account support, documentation, delays, suspension, cancellation, termination, or any related transaction shall not exceed the fees actually paid by Client to Wolf Pack CEO for the affected services during the prior thirty (30) days. In no event shall Wolf Pack CEO, its officers, directors, members, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, goodwill, or business opportunities; or damages arising from Client's deployment of, reliance on, or business decisions based on AI output, automations, or recommendations. This limitation applies regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Without limiting the foregoing, Wolf Pack CEO shall not be liable for any act, omission, error, delay, defect, or alleged failure in the performance of its services, work product, staffing, recommendations, AI output, or deliverables, except to the extent caused by Wolf Pack CEO's own gross negligence or willful misconduct as finally determined by a court of competent jurisdiction. Ordinary negligence, mistakes, judgment calls, training errors, scheduling errors, documentation errors, communication errors, model errors, hallucinations, integration errors, and any errors by Client-directed staff, vendors, or third-party platforms are expressly excluded from Wolf Pack CEO's liability. Client acknowledges that Wolf Pack CEO provides advisory and build support only, that Client retains all final-review and decision-making authority, and that Client's use of and reliance on the services and any AI output is at Client's sole risk.

Client agrees to defend, indemnify, and hold Wolf Pack CEO, Wolf Bot AI LLC, and their officers, directors, members, employees, agents, and affiliates harmless from claims, damages, penalties, fines, costs, or expenses (including reasonable attorneys' fees and expert fees) arising from Client's systems, Client's instructions, inaccurate information, incomplete workflows, failure to obtain required consents, failure to execute required compliance documents (including DPAs/BAAs), Client's deployment or use of AI output, Client's business or licensed-professional decisions, Client's end-user, patient, customer, or employee relationships, Client's regulatory obligations, failure to remove access, or failure to maintain compliant systems.

Client's indemnification obligation is full, complete, and unconditional, and covers any and all claims, demands, actions, suits, proceedings, judgments, fines, penalties, settlements, losses, damages, costs, and expenses (including reasonable attorneys' fees and expert fees) brought by any third party — including end users, patients, customers, payers, regulators, employees, contractors, vendors, or other providers — arising from or related to the services, work product, automations, AI output, or any act or omission of Wolf Pack CEO in providing the services, except to the extent finally adjudicated to result solely from Wolf Pack CEO's gross negligence or willful misconduct. This indemnification survives termination of this Agreement.

Client is solely responsible for determining and satisfying its legal, regulatory, licensure, payer, documentation, supervision, consent, data-residency, AI-governance, recordkeeping, and professional obligations under all applicable laws, including but not limited to HIPAA, GDPR, CCPA/CPRA, GLBA, PCI-DSS, FERPA, the EU AI Act, the FTC Act, TCPA, CAN-SPAM, and applicable state AI and automated-decision-making laws. Wolf Pack CEO supports Client's operations but does not replace Client's legal, compliance, or professional responsibilities.

Services are limited to the package, role, scope, and deliverables selected or approved in the applicable Statement of Work or retainer. Work outside the selected scope — including additional integrations, urgent requests, software implementation work, developer meetings, SOP reconstruction, regulatory remediation, or transition support — may be declined or billed separately at then-current rates.

Upon cancellation, suspension, or termination, all rights to receive services immediately cease. Client must remove all Wolf Pack CEO users from all systems, disable shared credentials, revoke shared links, and confirm access removal upon request. Client remains responsible for amounts owed for services performed before termination. Wolf Pack CEO enforces a strict 48-hour cancellation policy for scheduled meetings and coverage windows; meetings cancelled or no-showed with less notice may be billed in full.

• Directing our staff, agents, or AI output to provide licensed professional advice (legal, medical, tax, financial, or otherwise) to your end users without independent licensed review;
• Representing our staff or AI as licensed professionals to end users, patients, customers, regulators, or third parties;
• Using our services or work product for any unlawful, fraudulent, deceptive, or harmful purpose;
• Sharing access credentials with unauthorized individuals;
• Violating any applicable laws, including consumer protection, privacy, AI governance, anti-spam, or sector-specific regulations;
• Misrepresenting the nature of our services or work product to end users, payers, investors, or regulatory bodies.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or our services shall first be submitted to good-faith mediation in Hillsborough County, Florida. If mediation is unsuccessful within sixty (60) days, disputes shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, with arbitration to take place in Hillsborough County, Florida. You waive any right to participate in a class action lawsuit or class-wide arbitration. The prevailing party shall be entitled to recover reasonable attorneys' fees and costs.

We reserve the right to modify these Terms at any time. Material changes will be communicated with thirty (30) days' notice via the website or email. Continued use after changes constitutes acceptance. If any provision is found unenforceable, the remaining provisions continue in effect. These Terms, together with any signed Statement of Work, retainer, Privacy Policy, and Disclaimer, constitute the entire agreement between you and Wolf Pack CEO and supersede all prior discussions and writings.

We offer services on this Website. The price of these services is customized based on your needs, which means that we will provide you with a quote, Statement of Work, or proposal after we determine your needs. Quoted prices do not include applicable taxes, third-party platform fees, pass-through usage fees, or payment-processing surcharges that you may be charged.

When you make a purchase through the Website or via an invoice we issue, you will be able to choose a third-party payment processor that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing, or security of your billing information by these third-party payment processors. Available payment methods are determined by the third-party payment processors and typically include major credit and debit cards, digital wallets, ACH, and bank transfer.

A 3% surcharge applies to all credit-card and digital-wallet payments to offset processor fees; ACH and bank transfer are not subject to this surcharge. Late payments accrue interest at 1.5% per month (or the maximum permitted by law, whichever is lower).

You represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third-party payment processor(s) is true, correct, and complete.

We do not offer refunds on any purchases, retainers, deposits, milestone payments, or subscriptions. Once services are performed or hours are reserved on our calendar, no refund is owed.

We do not offer you the ability to cancel any purchase that you have made for the services offered through this Website, an invoice, or a Statement of Work. We reserve the right to cancel your purchase or terminate an engagement for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, unavailability of resources, ethical concerns, or strategic fit. We will notify you promptly if we plan on cancelling your purchase. Except as set forth in the Advance Payments section, we will not be obligated to issue you a refund of the purchase price if we cancel your purchase after services have begun.

We may ask you to provide an advance payment, deposit, or retainer on any purchase. An advance payment is a partial payment that will help pay for our actual expenses while providing the services. We will issue you a refund of any portion of an advance payment that has not yet been applied to services if we cancel your purchase before that portion has been applied. We do not otherwise offer you the ability to cancel any purchase, and we do not refund advance payments that have already been applied to services.

This Website and our offerings feature services that may be offered via a subscription or retainer model. A subscription model requires regular payments to receive ongoing services. The initial term of any subscription or retainer is thirty (30) days unless otherwise stated in writing.

You may revoke your subscription by contacting us in writing within one (1) day of making your initial purchase. If you revoke, your subscription will not automatically renew and you will not be charged for renewals; you will no longer receive subscription services once your revocation is effective.

When you purchase a subscription or retainer, it will automatically renew at the end of each term. We will automatically renew by charging the payment method on file until you cancel.

You may cancel automatic renewals via the following means:

• Email: alpha@wolfpackceo.com
• Through the Website or application

You will no longer receive services provided by the subscription on your cancellation effective date. You must provide us with thirty (30) days' written notice prior to your automatic renewal date of your intent to cancel for the cancellation to be effective.

When you create an account on our Website or any of our platforms, you guarantee that you are 18 years of age or older and that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in immediate termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including restricting access to your devices and accounts. You agree to accept responsibility for all activities or actions that occur under your account, whether your password is with our Website or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use. We reserve the right to terminate your account at any time at our sole discretion.

In addition to the prohibited uses listed above, you agree that you will not:

1. Impersonate or attempt to impersonate Wolf Pack CEO, Wolf Bot AI LLC, or any of our employees, representatives, members, contractors, subsidiaries, or affiliates;
2. Misrepresent your identity or affiliation with any person or entity;
3. Send or attempt to send any advertising or promotional material, including spam, junk mail, chain mail, or similar material;
4. Engage in any conduct that restricts or inhibits any person's use or enjoyment of the Website, or which may harm us or other users or expose us or other users to liability;
5. Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with another party's use of the Website;
6. Use any robot, spider, scraper, or other automated technology, process, or means to access or use the Website for any purpose, including monitoring, copying, training AI models, or compiling datasets, without our prior written consent;
7. Use any manual process to monitor or copy any of the material on the Website, or for any other unauthorized purpose;
8. Use any device, software, or routine that interferes with the proper working of the Website;
9. Introduce any viruses, Trojan horses, worms, logic bombs, ransomware, or other malicious or technologically harmful material;
10. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

Questions about these Terms? Contact us at:

Wolf Bot AI LLC d/b/a Wolf Pack CEO
Attn: Alpha (William Brandhorst)
alpha@wolfpackceo.com · 813-750-0811
Tampa, Florida, USA